Build / Support

Get unstuck.
Keep moving.

Start with fast checks, move into documented troubleshooting, then bring the right context to support if you still need help.

Search the FAQDiscord support

Four-minute triage

Before you contact support

These checks solve the most common issues and give support the context needed to help faster.

  1. 01

    Check live status

    Rule out a current service incident before changing your setup.

    View status →
  2. 02

    Confirm permissions

    Review the bot role, channel permissions, and workflow-specific overrides.

    Open guide →
  3. 03

    Reproduce once

    Retry the action and note the exact time, workflow, and visible error message.

    Check activity →
  4. 04

    Share safe context

    Include the guild ID and workflow name—never include tokens or passwords.

    Review safety →

Choose a support path

Self-service01

Search common answers

Use the FAQ for account, setup, product, and workflow questions.

Search FAQ→
Technical02

Follow the setup docs

Walk through connection requirements and troubleshooting in order.

Read troubleshooting→
Community03

Talk to YSF support

Use Discord for account-specific help after completing the checks.

Open Discord↗

Safe support

Share context, never credentials.

Support may need a guild ID, workflow name, timestamp, and visible error. YSF Utils will never need your password, bot token, or private recovery codes.

Open trust center